Privacy Policy

1. Who we are (Responsible Party)

GlobiSport is operated by Globisport (Pty) Ltd (registration number 2023/583875/07), of 81 5th Road, Kew, Johannesburg, Gauteng, 2090, South Africa — the responsible party for the personal information processed through the platform. Our Information Officer can be reached at info@globisport.com.

2. Information we collect

• Account and profile data: name, date of birth, email address, sport, role (athlete, coach, professional, institution, guardian), height, weight, nationality, biography, social handles, and profile photo.
• Identity verification data: to verify athletes and coaches we process a South African ID number and images of an identity document and a live selfie. We retain only the last four digits of the ID number permanently; the full number and biometric images are held only for the short window needed to complete verification and are then deleted.
• Booking and payment data: sessions you book, the coach or service involved, amounts, and payment status. Card and banking details are handled by our payment processor (PayFast) and are never stored by GlobiSport.
• Content you create: posts, messages, reviews, opportunities, events, and community activity.
• Location data: if you enable it, your approximate location to find nearby coaches. You can decline this at any time.
• Technical data: device information, app version, and diagnostic logs used to keep the service secure and reliable.

3. Children and guardian consent

GlobiSport is used by minors. Where a user is under 18, an account must be linked to a verified parent or guardian, and the processing of the minor’s personal information is carried out with the consent of, and under the supervision of, that guardian. A guardian may review, correct, restrict, or request deletion of their child’s information at any time. We do not knowingly make a minor’s date of birth, contact details, or precise location publicly discoverable without guardian consent.

4. Why we process your information (lawful basis)

• To create and operate your account and deliver the platform’s features (performance of a contract).
• To verify identity and protect the safety of a community that includes children (legitimate interest and, for minors, guardian consent).
• To process bookings and payments.
• To keep the service secure, prevent fraud, and comply with our legal obligations.
• To communicate service updates and, where you have consented, relevant notifications.

5. Sharing your information

We share personal information only where necessary: with coaches or athletes you choose to interact with, with our payment processor (PayFast) to complete transactions, with infrastructure providers who host and secure the platform on our behalf under confidentiality obligations, and with service providers who help us understand and fix the app and website (Google Analytics on the website with your consent, Sentry for crash reports and PostHog for usage analytics in the app and, with your consent, on the website), who may only use the information to provide that service to us. We do not sell your personal information.

6. Storage, retention, and cross-border transfer

When you delete your account (how to delete your account), we delete your profile, content and login. We keep only records we are legally required to retain, such as booking and payment records kept for 5 years under the Tax Administration Act, and these are not used for any other purpose. Full ID numbers and biometric verification images are deleted shortly after verification is completed or fails. Some infrastructure providers may process data outside South Africa; where this happens we take steps to ensure a comparable level of protection as required by POPIA.

7. How we protect your information

We use access controls, encryption in transit, row-level database security, and strict server-side authorisation to protect your information. Sensitive verification data is additionally restricted and retained for the minimum period necessary. No system is perfectly secure, but we work continually to safeguard your data.

8. Your rights

Under POPIA you have the right to:

• Access the personal information we hold about you.
• Request correction of information that is inaccurate or incomplete.
• Request deletion of your information (erasure), subject to legal retention obligations.
• Object to or restrict certain processing, and withdraw consent where processing relies on it.
• Request the transfer of your personal information to another provider (data portability).
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, contact info@globisport.com. We aim to respond within 21 days.

9. Cookies, analytics and crash reporting

On our website (globisport.com)

• We use essential cookies to keep you signed in and to secure your session.
• With your permission, we also use Google Analytics to see how visitors use the site, such as which pages are visited and which buttons are tapped.
• With your consent we use Google Analytics and PostHog to understand how the site is used, including anonymised click heatmaps.
• Google Analytics only sets its cookies after you choose Accept in the cookie banner. If you choose Decline, or make no choice, no analytics cookies are set.
• You can change your choice at any time through Cookie settings at the bottom of every page.
• We have turned off Google’s advertising features and do not use your visits for advertising.
• We never send your name, email address or phone number to Google Analytics.

In the GlobiSport app

• Crash reporting (Sentry):
  • When the app crashes or an error occurs, we send a technical report so we can fix it. The report covers what went wrong in the code, your device model and operating system, the app version and your GlobiSport account ID.
  • It does not include your name, email address, phone number, messages, profile text or uploaded documents.
  • Crash reports are stored in the European Union.
• Usage analytics (PostHog):
  • We record which screens are opened and which main actions are taken, for example “booking started” or “invite accepted”. This tells us which features work and where people get stuck.
  • Each record is linked to your account ID, your role, your verification level and whether the account belongs to a minor.
  • We never record your messages, profile text, name, email address, phone number, date of birth or exact location. We do not record your screen.
  • Analytics data is stored in the European Union.
• Turning analytics off:
  • You can turn usage analytics off at any time in the app under Settings → Privacy → Share usage analytics.
  • Crash reports stay on because they protect the app’s reliability. They contain no personal content.
• Under-18 accounts: usage analytics are always off for under-18 accounts, and no usage data is collected for them.

We do not use marketing or advertising cookies or trackers, and we do not sell or share this data for advertising. Sentry and PostHog process this data on our behalf as operators under POPIA (see section 6 on cross-border transfers). If this changes, we will update this policy.

10. Changes to this policy

We may update this policy from time to time. Material changes will be communicated through the app or platform. The “last updated” date above reflects the current version.

11. Contact us

Questions about this policy or your personal information can be sent to info@globisport.com.