Terms of Service

1. Eligibility and minors

The Service is available to athletes, coaches, professionals, and institutions. Users under 18 may use the Service only through an account linked to a verified parent or guardian, who accepts these Terms on the minor’s behalf and remains responsible for the minor’s use of the Service.

2. Your account

You are responsible for keeping your login credentials secure and for all activity under your account. Provide accurate information and keep it up to date. We may suspend or close accounts that breach these Terms or that we reasonably believe pose a risk to the community.

3. Identity verification

Certain features require identity verification. Verification helps protect a community that includes children, but GlobiSport does not guarantee the accuracy of any user’s identity, qualifications, or conduct. You remain responsible for your own decisions about who you interact with, book, or meet.

4. Acceptable use

You agree not to:

• Impersonate another person or misrepresent your identity, role, or credentials.
• Harass, abuse, endanger, or exploit any user, and in particular any minor.
• Post unlawful, misleading, or harmful content, or forge scores, reviews, or verification status.
• Attempt to circumvent security, access data you are not authorised to access, or disrupt the Service.

GlobiSport has zero tolerance for objectionable content or abusive users. You can report or block any user or content from within the app. We review reports within 24 hours and remove offending content and accounts.

5. Bookings and payments

Coaches list services and prices; athletes (or their guardians) book and pay for sessions. Payments are processed by PayFast. The price charged is the price set by the coach for the selected service. Where a booking requires guardian approval, payment and confirmation follow that approval.

Early access and test bookings. During early access, payments run in PayFast’s test mode. Bookings made in this period are test bookings: no money is charged, coaches are not paid for them, and the refund rules below do not apply to them. The app shows “Payments aren’t live yet” while this is the case. We will tell you before live payments start, and the rules below apply from then on.

Cancellations and refunds. Each service has a free-cancellation window of 24 or 48 hours before the session, chosen by the coach. The window is shown on the service and again before you pay. Refunds work as follows:

• You cancel before the free-cancellation window starts: full refund.
• You cancel inside the free-cancellation window: 50% refund. The coach receives the other half.
• The coach declines or cancels the booking, at any time: full refund.
• The coach does not show up for the session: full refund.
• A session can’t go ahead because of weather, a venue closure or a safety concern: the coach will offer a new time or a full refund.
• Something goes wrong on our side, such as a booking that gets stuck, a double charge, or a payment taken without the booking being confirmed: full refund.
• A booking that is never confirmed, for example because a guardian declines it: you are not charged, or you get a full refund if payment was already taken.
• The athlete does not show up for the session: no refund.

A no-show means the athlete arrives more than 15 minutes after the start time without letting the coach know. A no-show, by the coach or the athlete, must be reported to GlobiSport within 48 hours of the session start time, at info@globisport.com or in the app where available. GlobiSport reviews the report and decides the outcome.

The coach may agree to refund more than these amounts. Any larger refund is arranged through GlobiSport.

GlobiSport keeps no booking fee when a booking is refunded in full. GlobiSport’s platform fee is charged only on the amount the coach actually receives.

Bookings for athletes under 18 follow the same rules. A refund always goes back to whoever paid for the booking. For athletes under 18 this is normally the parent or guardian, never the athlete directly.

Refunds are paid back through PayFast to the card or account used. When a coach declines or cancels, the refund is sent automatically; other refunds are processed by GlobiSport. Questions about a refund can be sent to info@globisport.com.

6. Messaging and connections

You are responsible for the content of the messages you send. A first message to someone you’re not already connected with may be held as a Request until they accept it. A first message to a minor requires guardian approval before it is delivered. You agree not to send spam or harassing messages. GlobiSport may review reported messages for violations of these Terms. You may opt out of marketing communications at any time through your account settings.

7. User content

You retain ownership of the content you create. You grant GlobiSport a licence to host, display, and distribute that content as needed to operate the Service. You are responsible for the content you post and must have the rights to share it.

You may only upload content, including photos, logos and crests, that you own or have permission to share. GlobiSport removes content that infringes someone else’s rights when notified; report it in the app or email info@globisport.com.

8. Intellectual property

The Service and its content are owned by GlobiSport and are protected by copyright and other intellectual property laws. You may not use any content from the Service without GlobiSport’s prior written consent. Copyright concerns can be reported to info@globisport.com.

9. Service availability and disclaimers

The Service is provided on an “as is” and “as available” basis. We do not warrant that it will be uninterrupted or error-free. To the extent permitted by law, GlobiSport is not liable for indirect or consequential losses arising from your use of the Service. Nothing in these Terms limits liability that cannot be limited under South African law, including under the Consumer Protection Act.

10. Termination

You may stop using the Service and request account deletion at any time. We may suspend or terminate access where these Terms are breached or where required to protect users or comply with the law.

11. Governing law

These Terms are governed by the laws of the Republic of South Africa, and you submit to the jurisdiction of the South African courts.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated through the app or platform, and continued use after changes take effect constitutes acceptance.

13. Contact us

Questions about these Terms can be sent to info@globisport.com.